Privacy Policy

1. Who we are

Controller: Emerald Thermal Glazing.

• 14–16 Fitzwilliam Street Upper, Dublin 2, D02 YD61, Ireland
• +353 (1) 555 1234
• hello@emeraldthermalglazing.ie

2. Personal data we collect

We may collect the following categories of personal data:

• Contact details: name, email address, phone number.
• Location details: county, and address details you provide for survey scheduling.
• Project details: home type, what you want replaced, preferences and timing.
• Communications: messages you send to us by form, email, or phone.
• Technical data: limited information such as basic device/browser data and pages visited, where you consent to optional analytics cookies.

3. How we use your data

We use personal data to:

• Provide quotes, arrange surveys, and deliver the requested services.
• Respond to enquiries and provide customer support.
• Maintain records needed for warranties, compliance, and quality assurance.
• Improve the website where you consent to optional analytics cookies.

4. Legal bases for processing

We process personal data under the following GDPR legal bases, as applicable:

• Contract: to take steps at your request before entering into a contract, and to perform a contract once agreed.
• Legitimate interests: to respond to enquiries, maintain records, and improve services, balanced against your rights.
• Consent: for optional analytics cookies and similar technologies.
• Legal obligation: where required by law (for example, tax or regulatory requirements).

5. Cookies

Our website uses a small cookie preference record to remember your choice. Optional analytics cookies are only used if you accept them. You can update your preferences by clearing your browser storage for this site and revisiting the cookie prompt.

6. Sharing your data

We may share personal data with:

• Trusted subcontractors involved in surveys, installation, or aftercare, where needed to deliver your request.
• Service providers that support our website and communications (for example, email hosting), under appropriate data protection terms.
• Authorities where disclosure is required by law.

We do not sell personal data.

7. International transfers

If any of our service providers process personal data outside the European Economic Area, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, as required under GDPR.

8. Data retention

We keep personal data only as long as necessary for the purposes described above. Quote and enquiry records may be retained for a reasonable period to support follow-ups and reporting. If you become a customer, we may retain records for warranty support, accounting, and legal obligations.

9. Your rights

Under GDPR, you may have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances.
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests.
• Data portability, where applicable.
• Withdraw consent at any time for processing based on consent.

To exercise your rights, contact us using the details above.

10. Complaints

If you have concerns about how we process personal data, you can contact us first. You also have the right to lodge a complaint with the Data Protection Commission (Ireland).

11. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No internet transmission is completely secure, but we work to minimise risk.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the latest version on this page and update the effective date below.

Effective date: 6 March 2026